How can I cancel my order if I change my mind?
You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed.
To cancel an order, go to Your orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have canceled the order, you will receive confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled.
You can also contact us to cancel an order. Contact us
If the order has already been sent, it cannot be canceled but you can return it once it has been delivered.
*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.
To cancel an order, go to Your orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have canceled the order, you will receive confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled.
You can also contact us to cancel an order. Contact us
If the order has already been sent, it cannot be canceled but you can return it once it has been delivered.
*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.
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