Camper Online Store Terms and

Conditions

This website (www.camper.com) is operated by BINIARAIX MANUFACTURING SLU (hereinafter

“CAMPER”, “we”, “our(s)”, “us”), a company incorporated under Spanish law, with registered office at C/

Cuartel 91, 07300, Inca, Majorca, Balearic Islas, Spain, registered in the Commercial Registry of Palma de

Mallorca and with Tax ID No. B57687295.

Please read the T&Cs carefully before placing orders on this website. We recommend that you keep a

copy of these T&Cs for future reference. The acceptance of these T&Cs by you is an essential requirement

in order to formalise any contractual relationship between you and CAMPER. If you do not agree with

these T&Cs, do not access or use this website in the future. For certain campaigns, offers or contests,

additional terms and conditions will apply. If you wish to participate in such campaign, offer or contest,

you must comply with the terms and conditions applicable to them. In case of contradiction between

these terms and conditions and the T&Cs, the latter shall prevail.

In particular, we want you to pay attention to our policies related to the purchase conditions set out in

these T&Cs and our Privacy Policy. If you are a minor, you must inform your parents or guardians about

Registration

In order to make purchases through our website you do not need to register. However, if you want to

receive exclusive benefits and custom services, you can create a Camper Account. Such benefits and

services, explained here in detail, may be modified from time to time to update them with new offers

and/or promotions for you.

By registering, we ask that you provide us with true, accurate, current and complete information in all

respects. It is important for you to complete your profile in My Account. This will facilitate your online

With the formalisation of the purchase through our website, CAMPER is obliged to make the purchased

Products available to you, upon payment by you of the price indicated at the time of making the purchase.

When making a purchase through this website, you will be asked for your personal data. Specifically, you

will need to provide your real name, phone number, email address, delivery address, and other requested

information. You will also be asked to provide payment details when ordering items, ensuring that the

payment details you provide to us when ordering are valid and correct, and confirming that you are the

person mentioned in the billing information you provide to us.

To find out how we will process your personal data, visit our Privacy Policy.

Purchase terms

Stock

The products shown on this website are only a selection from the CAMPER catalogue. This collection has

been specially chosen for the CAMPER online store.

would have paid for it.

Our products change every season.

Making a Purchase

CAMPER uses the following purchase procedure:

You must select and add to the Camper Bag the item(s) you want to purchase by clicking on the Camper

Bag icon that appears on the website.

Once the item(s) have been selected, you will be able to enter your promo code if you have it. Please note

that the offer code, its use, duration, possibility to accumulate other offers or not, and other

characteristics of it will be subject to certain special conditions that will be indicated to you at the time

the code is provided.

Then you must click on “Confirm Purchase”. You must complete the order form. In this order form you

must indicate your personal data and payment information in order to process your order. Please note

that all data must be completed correctly to avoid confusion and problems when shipping the purchased

item(s).

Order Confirmation

Once you have made your choice and issued the order, you will receive an email from CAMPER confirming

that your order has been registered (order confirmation). This order confirmation will include, but is not

limited to, information regarding the identification of the purchased item(s), the total price (including VAT

and shipping costs) and delivery details.

If you make a mistake when placing your order, please contact our Customer Care team where we will be

happy to assist you. However, always make sure to review your order before confirming your purchase.

Before confirming, you have the option to edit the information you have entered, such as the shipping or

possible to obtain payment authorisation, if shipping restrictions apply to a particular item, or if the item

is not in stock. If the latter occurs, we will inform you by email and offer you the possibility to, if possible,

wait until we replenish the stock in which case we will offer you a new delivery time, or the refund of the

amount paid for the product together with, where appropriate, the shipping costs that you would have

paid for it.

Pricing Policy

for orders that have already been placed.

Payment Methods and Security

It is possible to place orders at any time, 24 hours a day, every day of the week.

We offer various payment methods depending on the destination country. You can confirm the payment

methods supported in your country here.

No other form of payment will be accepted, except for those mentioned above.

In the case of credit/debit card payment, you must confirm that the credit/debit card you are using is

expiration date) is encrypted and transmitted directly to a secure server, using Secure Socket Layer (SSL)

technology.

Payments made through digital payment platforms, such as PAYPAL or Alipay, will be directed to the

appropriate page so that you can log in and pay through the secure services of those platforms. The use

of these services may entail additional costs arising from the fees charged by these entities which must

be paid by you. These costs will be indicated in each case, and always before proceeding to confirm the

purchase.

If you select the cash on delivery option, to confirm the booking of your products, it is necessary to follow

Please note that your bank may charge you fees for sending such a transfer. If you choose this payment

option, you will have 72 hours from the end of the order to make the bank transfer. During those 72 hours

the product of your order will be reserved. If we do not receive confirmation of payment within this time,

we will place the products back on sale and your order will be cancelled. The order will be sent on the first

working day, from Monday to Friday, from the confirmation of payment.

We will maintain, to the extent that we are entitled to do so, your order and payment details in a secure

manner; however, in the absence of negligence on our part, we cannot be held responsible for any losses

you may suffer if a third party attempts to unauthorised access to the information you provide when

accessing this website or when ordering from this website.

details, in case this happens we will notify you. We also reserve the right not to accept and/or cancel an

order if we believe that the buyer wants to obtain the items for resale.

Purchase Limit

Final customers who wish to purchase more than 10 pairs of shoes should contact the Customer Service

Department of the CAMPER online store, where they will be given detailed information on purchase

options. Those persons and entities described in Section 1.a and 2.a of Article 14.4 of Directive 2006/112

will be considered as Customers or End Consumers

CAMPER does not permit the purchase of the Products offered through its website for further resale.

Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable.

The items offered through this website are a selection of products from the CAMPER collection and meet

the same quality and warranty requirements as those sold in CAMPER stores.

Each product contains the following information

· Model name

· Model image

colour of the products may be subject to variations depending on the monitor quality of your computer.

For this reason, CAMPER cannot guarantee that the colour displayed on the monitor is an exact

reproduction of the original. In any case, upon receipt of the purchased product you can exercise your

right of withdrawal, return it or exchange it for another, without any justification.

Special offers and discounts will be valid until the indicated date or until there are no more items in stock,

whichever comes first.

Our products have a 2-year warranty for manufacturing defects, counting from the time in which the

product is delivered. To make use of the warranty within the legal period of 2 years following the delivery

purchase and/or the product has been handled or repaired by third parties outside CAMPER.

In those cases that justify the use of the warranty, it will be opted for the repair, replacement of the item,

discount or return, in the legally established terms.

Deliveries and Insurance

CAMPER secures each purchase during transit time until delivery at the specified shipping address. All

orders handled by CAMPER are delivered by reputable courier companies.

Orders will be processed once the order has been confirmed, the payment method validated or from the

receipt of the payment in case of payment by bank transfer.

order that has been chosen.

You can find out more about prices, delivery methods and shipping times here.

Deliveries will be made to the address you have provided, but please note that we only ship to addresses

located in Italy.

All deliveries must be signed upon receipt. Once the receipt has been signed, the items will be under your

responsibility. We do not deliver to P.O. Boxes.

corresponding form must be completed correctly, especially the box with the contact telephone number.

From the moment you confirm your purchase, you can check the status of your order in the Your orders

section. When your order has left the warehouse, we will send you an email indicating the tracking

number of the package assigned by the courier company for the delivery of your item(s), so that you can

check with them the status of the shipment. This allows you to see where your order is at all times. You

will also receive an email notification when your order arrives at the chosen Camper store. Orders

consisting of multiple items can be split to expedite shipping. In this case, we’ll send you an email to let

you know.

CAMPER will retain title to the items until payment is received.

Order Cancellation

You can cancel your order(s) at any time before it is shipped or before we have started preparing it if it is

a custom product. In both case, you will receive the full refund. If your order has already been shipped

(i.e. has already left the warehouse) you will have to wait until delivery to be able to cancel the order,

although such cancellation will be subject to the terms and conditions established for withdrawals and

returns (see section “Withdrawal, changes and returns”). If your order is a custom product and has already

begun to be prepared, you will not be able to cancel, return or exchange it, except for manufacturing

defects.

To cancel an order, go to the “Your Orders” section and enter the order number and the email address

Withdrawal, Changes and Returns

Withdrawal

- It is a sealed product that is not suitable for return for reasons of health protection or hygiene and that

has been unsealed after delivery, such as masks, cosmetics or personal hygiene products.

The withdrawal period will expire on the fourteenth (14) calendar days of the day that you or a third party

indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify CAMPER, at the address below of your decision to

withdraw from the contract through an unequivocal statement (for example, a letter sent by post or

email). You can use the template withdrawal form that you can download HERE, although it is not

mandatory to use it.

Email: customercare@camper.com

To comply with the withdrawal period, you need to send the communication regarding the exercise by

you of this right before the corresponding period expires.

Consequences of Withdrawal:

In the event of withdrawal by you, we will refund all payments we have received from you for the purchase

of the product, including the delivery costs (with the exception of the additional costs resulting from your

choice of a delivery method other than the least expensive ordinary delivery method we offer) without

any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of

You can choose between us collecting the goods, in which case we will bear the costs of returning the

goods.

You can also return or deliver the goods directly to any of the Camper stores operated by Camper’s Group

subsidiaries. Click here to check the addresses of our stores in Italy. In these cases you must assume the

direct cost of returning the goods, and the return of the goods must be made without any undue delay

and, in any case, no later than 14 calendar days from the date on which you communicated your decision

to withdraw from the contract. The time limit shall be deemed to have elapsed if you return the property

before the expiry of the time limit.

If when you receive your order you are not satisfied, you have a period of 30 days from the date of receipt

to return the product for any reason or exchange said item for another, except in the case of a

personalised or custom product, in which case you acknowledge and accept that due to the special

characteristics of said products, its return or exchange is not allowed; as well as sealed products that are

not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after

delivery, such as masks, cosmetic products or personal hygiene, which you can return or exchange if you

open or unseal them.

To return or exchange an order, you will need to verify that the following conditions are met.

· The product must be returned to our offices (see address below) within 30 days of receipt of your

order.

CAMPER does not allow changes in multi-brand stores that sell CAMPER products. Likewise, CAMPER does

not allow the return of items to the online store when these have been purchased in CAMPER stores or

in multi-brand stores that sell CAMPER shoes.

When you send items for return or exchange, the products should preferably be presented in their original

packaging, and will be sent by certified regular mail to the address indicated below (and also during the

return process). You can make the shipment through the courier company of your choice or through the

CAMPER (att. E-shop), Camper (ATT. ESHOP),

Polígono Industrial Fondos de L’estació

Barcelona Sur 2C-2D

08792 Granada del Penedés

(Barcelona). Spain.

Or, in any of the Camper stores operated by Camper’s Group subsidiaries. Click here to check the

addresses of our stores in Italy.

· The system will show you the order details and the return option. Click on this option and indicate

the item(s) you wish to return.

CAMPER will refund you the amount you paid for the item(s). If you request the return within 14 calendar

days following the day on which you or a third party authorised by you other than the carrier acquired

material possession of the product, the conditions for the right of withdrawal indicated above will apply

to you.

Since CAMPER has a longer return period (30 days), if you wish to return an item after the 14 calendar

days following the day on which you received the items, but prior to the expiration of the 30-day period,

we will refund the full amount within 10 business days. The payment will be made automatically to the