Terms and conditions Camper E-shop
This website (www.camper.com) is owned by CAMPER S.L. and operated by Pacifica Elements Co., Ltd. (hereinafter “CAMPER”, “we”, “our”, “us”), a company incorporated under laws of Thailand, with its registered office 2032Ital-Thai Tower, 5th Floor, New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10310, and with registry number 0105546125208.
This website and related services are made available to you
pursuant to the following Terms and Conditions (“T&Cs”) and any other rules
on our website. Please read these T&Cs carefully before placing any orders
on this website. We recommend to keep a copy of these T&Cs for future
reference. By accessing and using this website you agree to these T&Cs,
including any changes. If you do not wish to agree to these T&Cs, please do
not further access and /or use this website. For certain campaigns, promotions
or contests, additional terms and conditions may apply. If you want to
participate in such a campaign, promotion or contest, you need to agree to the
relevant terms and conditions applicable to such a campaign, promotion or
contest. In case of any inconsistency between such terms and conditions and
these T&Cs, these T&Cs shall prevail.
In particular, we wish to draw your attention to our policies relating to the
terms of purchase within these T&Cs and our Privacy Policy. If you are
under 20,
you must inform your parent or guardian about these T&Cs and thePrivacy Policyof Camper
and they must signify their acceptance of these T&Cs and Privacy Policy
before you register to use this website or any of this website’s
services.
CAMPER reserves the right, in its
sole discretion, to amend, modify and/or replace all or part of
this website and the information and materials contained on it, as well as
these T&Cs without providing advance notice or inform any non-registered
or registered users of this website. Please check these T&Cs
periodically for changes or modifications.
Registration
To use some of the services or features made available to you on this website,
you will need to register. When you register, you are required to provide
information about yourself that is true, accurate, current and complete in all
respects. Should any of your registration information change, please notify us
immediately at the following e-mail address: customercare@camper.com. You may
also want to review ourPrivacy Policy. We may change
registration requirements from time to time.
Eligibility to purchase
In order to make a purchase through this website, you will be requested to
provide your personal details. In particular, customers must provide their real
name, phone number, e-mail address and other requested information as
indicated. Furthermore, when ordering items you will be required to provide
payment details and you represent and warrant that the payment details you
provide on ordering are both valid and correct and you confirm that you are the
person referred to in the billing information provided.
By making an offer to purchase our products, you expressly authorize us to
perform credit checks and, where CAMPER feels necessary, to transmit or to
obtain information (including any updated information) about you to or from
third parties from time to time, including but not limited to your credit card
number, to validate your credit card, to obtain an initial credit card
authorization and to authorize individual purchase transaction.
Personal data
You are kindly informed that according to thePrivacy Policyyour
personal data will be part of a file for which Ruralmed, S.L. (CAMPER) is
responsible, and that will be used for the purposes indicated in the
aforementioned Privacy Policy. You are likewise informed that your personal
data will be part of a file under the responsibility of Pacifica Elements Co.,
Ltd. that will be used for processing and delivery of your order. You have the
right of access, rectification and cancellation, being entitled to enforce said
right before Ruralmed, S.L. or Pacifica Elements Co., Ltd. through the
procedure indicated in thePrivacy Policy.
Purchase conditions
Stock
The products shown on this website are only a selection of the CAMPER
catalogue. This collection has been especially chosen for the CAMPER online web
shop. The availability of our products is in real time, meaning that it is
possible that selected products may not be in stock. The online web shop of
CAMPER does not accept any responsibility for any lack of stock of any of the
models displayed.
Please note that our products change every season.
Please note that items in your shopping cart are not reserved and may be
purchased by another customer.
How to buy
CAMPER uses the following purchase procedure:
The item(s) you wish to purchase must be selected and added to the shopping
cart by clicking on the corresponding shopping cart icon on this website.
The shopping cart will include the reference number of the selected item(s),
the name, size and price (including VAT).
In the shopping cart, we will show you a summary identifying the item(s) to be
purchased, the total price (including VAT and shipment costs).
After selecting the item(s), you have to fill in an order form. This order form
will request personal data and payment information for the purpose of
processing the order(s). Please remember that all data must be completely
accurate in order to avoid confusion or problems in sending the item(s)
purchased.
Order Confirmation
Once you have made your choice and your order has been placed, you will receive
an e-mail message from CAMPER confirming that your order has been registered
(order confirmation). This order confirmation will, among others, include
information such as identification of the item(s) purchased, the total price
(including VAT and shipment costs) and the delivery details.
If you made an error when placing your order, please contact our Customer
Service Helpline who will be happy to assist you. However, please always make
sure to review your order before placing it. Before submitting, you have the
possibility yourself to edit any information you have entered, such as the
shipping or billing address or credit card information, or change or delete
items in your shopping cart.
Failure to receive this message may be due to a temporary communications
problem with the network or a mistake in writing the e-mail address given. In
both cases, please contact our Customer Service at tel.+669 1774 1412. We reserve the right not to accept your order in
the event, for example, that we are unable to obtain authorization for payment,
that shipping restrictions apply to a particular item or that the item ordered
is out of stock. In the event that ordered items are out of stock, you shall be
informed by e-mail and any payments will be refunded if the payment was already
processed.
We will not be liable to you or any third party by reason of our withdrawing
any merchandise from this website whether or not that merchandise has been
sold; removing, screening or editing any materials or content on this website,
refusing to process a transaction.
Pricing policy
Prices shown on this website are in the Thai Baht and include all applicable
taxes, with the exception of those that are expressly excluded. All prices and
offers remain valid as advertised from time to time. The price of a product
displayed on this website at the time the order is submitted will be honored.
CAMPER will not be responsible for any special duties, custom duties or
additional costs for deliveries. CAMPER reserves the right to modify its retail
prices at any time, except for orders that already have been made.
Payment methods and security
We accept orders at any time, 24 hours a day, every day of the week.
CAMPER will only accept payments made by using credit or debit cards, and cash
on delivery, depending on the country where the order is to be sent. No other
form of payment other than those mentioned before will be accepted.
You confirm that the credit/debit card that is being used is yours or that you
have been specifically authorized by the owner of the credit/debit card to use
it. All credit/debit card holders are subject to validation checks and
authorization by the card issuer. If the issuer of your payment card refuses to
authorize payment to CAMPER, we will not be liable for any delay or
non-delivery.
We take all reasonable care to make this website secure. In order to ensure
secure payment transactions, CAMPER uses a secured payment system. This means
that all confidential data (e.g. credit card number and expiry date) are encrypted
and transmitted directly, using Secure Socket Layer (SSL) technology, to a
secured server.
Furthermore, we will take all reasonable care, insofar as it is in our power to
do so, to keep the details of your order and payment secure, but in the absence
of negligence on our part we cannot be held liable for any loss you may suffer
if a third party procures unauthorized access to any data you provide when
accessing or ordering from this website.
CAMPER will not accept any responsibility for delays in delivering merchandise
resulting from lack of authorization by the bank.
Multiple orders will be shipped once all of the items are available. No partial
shipments will be made.
CAMPER reserves the right to withhold any order for security reasons. Customers
affected will be notified. We also reserve the right to cancel an order if we
cannot verify the shipment and/or billing details, but we shall notify you if
this happens. We further reserve the right not to accept and/or cancel an order
if we believe the buyer is obtaining the items for re-sale.
Purchase limit
Customers wishing to buy more than 5 pairs of shoes must contact the Customer
Service Department of CAMPER E-shop, where they will be given detailed
information about purchasing options.
Purchase guarantee
We will only be able to fulfill an order if the delivery address is a usual
place of residence or place of employment located in one of the countries
listed at this website
The items offered through this website are a selection of products from the
CAMPER collection and meet the same requirements in terms of quality and
guarantees as those sold through CAMPER stores.
Each product is accompanied by the following details:
• Name of the model
• Image of the model
• Sizes
• Materials
• Price in Thai Baht
CAMPER aims to display the colors of its shoes as closely as possible to the
actual color. However, the color of the shoes may be subject to variations
depending on the quality of the monitor of your computer. For this reason,
CAMPER cannot guarantee that the colors shown on your monitor are an exact
reproduction of the original.
Special offers, promotions and discounts will be valid until the indicated date
or no further stock remains whichever is the earliest. Our shoes are guaranteed
against manufacturing defects for 1 years, starting as from the day of
purchase.
Deliveries and insurance
CAMPER insures each purchase during the time it is in transit until it is
delivered to your specified delivery address. All orders are delivered by courier companies.
Dispatch times are as follows:
• In stock: 24 to 72 hours.
• Items are dispatched Monday to Saturday, excluding bank holidays.
• The delivery time is between 1 and 7 working days after
dispatch.
Deliveries will be made to any usual place of residence or place of employment
located in one of the countries listed at this website. All deliveries must be
signed for on receipt. Once the items have been signed for, they are the
responsibility of the consumer. We do not deliver items to PO boxes.
Deliveries are not made on Sundays or on bank
holidays in each particular region or country. All items purchases from CAMPER
are delivered by using a recognized courier companies.
In order to prevent problems with deliveries (incorrect addresses, not finding
anyone at the address) the corresponding form must be filled in correctly,
especially the box with a contact telephone number.
Once your order has left our warehouse, you will be sent an e-mail providing
you with the parcel tracking number assigned by the courier company responsible
for delivering your item(s). You will be then able to track your order. If you
have ordered more than one pair of shoes, we will wait until all items in the
order are available before we ship them, as we do not make partial
deliveries.
All items delivered by CAMPER remain our property until CAMPER has received
your payment in full.
Cancellation of orders
You may cancel your order(s) at any time before your order(s) has been sent and
receive a full refund. If your order has been sent (i.e. has already left our
warehouses) you will have to wait until the order is delivered to you before
you can cancel the order, although any such cancellation is subject to certain
terms and conditions (see "Returns and exchanges").
To cancel an order before it is sent, enter the section “Your Order” and enter
the order number and e-mail address used. The system will show the order
details and if the “Cancel” option is shown, you may click on it to cancel the
order. If this option is not shown, it means that your order has already left
our warehouses and cannot be cancelled; however, you may return your order once
it has been received, subject to the conditions for Returns.
You may also contact our Customer Service Helpline to cancel your order,
provided the order has not already been dispatched.
Returns and exchanges
If you are not satisfied after receiving your order, you have a period of 14
days from the date of receipt to return or exchange the item(s). In order to
return or exchange an order, you must check that it meets the following
criteria:
• the product must not have been used.
• the product must be returned in the condition in which it was sent, in the
original packaging where possible. If the original packaging is not available,
it should be replaced with packaging of a similar size and capacity.
• the product must be delivered to our offices (see address below) within 14
days of receipt of your order.
CAMPER does not allow exchanges in the CAMPER stores or multi-brand stores
selling CAMPER products. Furthermore, CAMPER does also not permit the return of
items to the online store that have been purchased in CAMPER stores or any
multi-brand store that sells CAMPER shoes.
When sending items for return or exchange the products should be preferably
packaged in their original box, and sent by ordinary certified mail to the
address as indicated below (and also during the return process).
Returns and exchanges must be made through our E-shop. You should return your
items to:
CAMPER (att. E-shop),2032Ital-Thai Tower,
5th Fl., New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10310
Returns
To request the return of an item, please
follow the following steps:
• enter the “Your
Orders” section and enter the order number and e-mail address used.
• The system will show you the details of the
order and the return option. Click on this option and indicate the model(s) you
wish to return.
Once we have received the item(s) and checked
that it/they comply with the requirements as detailed above, CAMPER will refund
the price you paid for the item(s). If you request a return within the term of
7 working days after the day on which you received the goods CAMPER will refund
the initial delivery costs. As CAMPER has a longer return period (14 days), if
you wish to return an item after the term of 7 working days after the day on
which you received the goods, but before the expiry of the 14 days term, CAMPER
is entitled to deduct the initial delivery costs. Direct costs of returning the
item(s), will be paid by you except in case of manufacturing default or quality
issue where CAMPER is responsible for the costs of returning the item(s).
If the item is returned as a result of a
manufacturing default or quality issue for which CAMPER is responsible, we will
refund the entire amount paid within 10 working days. The refund will be made
automatically to the credit card or account indicated by the customer,
depending on the payment method used by the customer.
Cash on delivery returns will not be accepted
under any circumstances.
Exchange
In order to request a change of size or model,
please follow the following steps:
• Enter the “Your Orders” section and enter
the order number and e-mail address used.
• The system will show you the details of the
order and the change option. Click on this option, indicate the model(s) you
wish to change, and select the reason why you want to change.
In the case of exchanges, the purchaser is
responsible for all delivery and collection costs. Cash on delivery returns
will not be accepted under any circumstances.
Once we have received the item(s), we will
send you the new size or model(s), using the same service as for the original
purchase.
After-sales service
Our Customer Service Department has an
after-sales service to help solve any problem related to our items or
deliveries, offering customers a fast and efficient response.
Contact
If you have any queries, doubts, claims or
suggestions about your order or purchasing via the Internet, you may send us by
telephone: +669 1774 1412
Intellectual Property Rights
All intellectual property rights (including
copyright, patents, trademarks, trade names, database rights and design rights)
to all of the information and material (including all text logos, graphics and
software) provided through this website shall remain the property of CAMPER or
its associated companies, or are used with the consent of the relevant rights
holders, and are explicitly reserved.
Your use of this website and its contents
grants no rights or transfer to you in relation to any copyright, designs,
trademarks and any other intellectual property rights relating to the Content
(as described in the Content section below), including CAMPER’s software and all
HTML and other codes contained in this website. All such Content, including
third party trademarks, designs and related intellectual property rights
mentioned or displayed on this website are protected by national intellectual
property and other laws and international treaty provisions.
You are permitted to use the Content only as
expressly authorized by CAMPER and/or its third party licensors. Any
reproduction or redistribution of the above listed Content is prohibited and
may result in civil and criminal penalties. Without limiting the foregoing,
copying and use of the above listed materials to any other server, location or
support for publication, reproduction or distribution is expressly prohibited.
However, you are permitted to make one copy for the purpose of viewing the
Content for your own personal use.
Content
In addition to the intellectual property
rights mentioned above, “Content” is defined as any graphics, photographs,
including all image rights, sounds, music, video, audio or text on this website.
Although care has been taken to ensure the accuracy of the information and
materials on this website, CAMPER does not guarantee that the Content on this
website is up-to-date, complete and accurate or that the Content is free of any
defects, errors and/or viruses. Furthermore, CAMPER does not guarantee that
such defects, errors and/or viruses will be remedied or deleted. Moreover,
CAMPER reserves the right to interrupt accessibility to this website for
maintenance or updating processes. We always recommend that all users of the
Internet ensure they have up to date virus checking software installed.
Term and Termination
This T&Cs shall remain in full force and effect
while you use this website and/or registered as the user of this website.You
may terminate your registration with the website by following account
termination procedure provided on the website.
CAMPER reserves the right, in its sole discretion, and without notice or liability, to temporarily and/or permanently (i) deny access to and use of the website and/or any services to any person; (ii) remove or delete any account registered on this website; at anytime or for any reason or for no reason at all, including without limitation for breach of any warranty, representation or covenant contained in this T&Cs or for violation of any applicable laws, regulations, conventions or treaties.
Notwith standing anything otherwise set forth in this T&Cs, any provisions of this T&Cs that, in order to fulfill the purposes of such provisions, need to survive the termination of this T&Cs shall remain in full force and effect as long as necessary to fulfill such purposes.
Notices
Except as specifically stated otherwise in this T&Cs, any notice to CAMPER shall be in delivered to customercare@camper.com.
No commercial use
This website is for your personal,
non-commercial use only. You may not modify, copy, distribute, transmit,
display, perform, reproduce, publish, license, commercially exploit, create
derivative works from, transfer, or sell any Content, software, products or
services contained within this website. You may not use this website, or any of
its Content, to further any commercial purpose, including any advertising or
advertising revenue generation activity on your own website.
Your activity
You agree that you will be personally
responsible for your use of this website and for all of your communication and
activity on and pursuant to this website. If we determine that you are or have
been engaged in prohibited activities, were not respectful of other users, or
otherwise violated the T&Cs, we may deny you access to this website on a temporary
or permanent basis.
Hyperlinks
We may include hyperlinks on this website to
other websites or resources operated by third parties other than CAMPER,
including advertisers. CAMPER has not reviewed all of these websites linked to
this website and is not responsible for the content or accuracy of any off-site
pages nor are we responsible for the availability of such external websites or
resources, and do not endorse and are not responsible or liable, directly or
indirectly, for the privacy practices or the content of such websites,
including (without limitation) any advertising, products or other materials or
services on or available from such websites or resources, nor for any damage,
loss or offence caused or alleged to be caused by, or in connection with, the
use of or reliance on any such content, goods or services available on such
external websites or resources.
Limits on our liability
In no event shall CAMPER be liable for any
direct and indirect loss, damage or expense – irrespective of the manner in
which it occurs – which may be suffered due and/or pursuant to your use of this
website and/or the information or materials contained on it, or as a result of
the inaccessibility of this website and/or the fact that certain information or
materials contained on it are incorrect, incomplete or not up-to-date.
The clause above does not exclude or limit the
liability of CAMPER for anything for which liability cannot be excluded or
limited by law.
Compensation
At our request, you agree to compensate us
fully, defend us and hold us harmless immediately on demand, our officers,
directors, agents, affiliates, licensors, and suppliers, from and against all
liabilities, claims, expenses, damages and losses, including legal fees,
arising from any breach of these T&Cs by you including the use by any other
person accessing this website using your account as a result of your action or
inaction.
Relationship
You acknowledge and agree that no joint
venture, partnership, employment, or agency relationship exists between you and
CAMPER as a result of these T&Cs or your use of this website. You agree
that you may not and will not present yourself as a representative, agent or
employee of CAMPER and we shall not be liable for any representation, act, or
omission on your part.
No waiver
If you breach the T&Cs and we take no
action against you, we will still be entitled to use our rights and remedies in
any other situation where you breach the T&Cs.
Governing law
These T&Cs shall be governed by and
construed in accordance with Thai laws. The parties, without waiving their own
jurisdiction or any other that they may be entitled to by law, submit
themselves to the jurisdiction of the relevant courts of Thailand for any
action and claim that could arise regarding the execution and/or interpretation
of these T&Cs.
©CAMPER